Privacy Policy for Motion Control Suspension

1. Our Privacy Commitment

Motion Control Suspension (MCS) is a U.S.-based manufacturer of high-performance aftermarket automotive suspension products. We sell through authorized distributors, dealers, and wholesale partners around the world.

We respect your privacy and aim to be clear about what information we collect, how we use it, and how we protect it. We do not sell personal data.

2. Information We Collect

We collect only the information needed to operate our site, support customer inquiries, coordinate with dealers and distributors, provide warranty or service guidance, and maintain business functions.

2.1 Information You Provide

You may provide information when you contact us through the site, by email, or through a dealer or distributor. This may include:

  • Name, email address, phone number
  • Company or dealership information
  • Country or region
  • Information about your vehicle or suspension system
  • Warranty or service case details
  • Photos, videos, serial numbers, dyno sheets, or technical attachments
  • Shipping information needed for service communication
  • Marketing preferences if you opt in

We do not accept payment, create accounts, or offer checkout on our site.

2.2 Information Collected Automatically

Our site may collect limited technical data to keep the site stable and secure, such as:

  • IP address
  • Browser and device type
  • Operating system
  • Pages viewed and time on site
  • Referring source
  • Performance and error diagnostics
  • Cookies used for basic function and analytics

2.3 Information from Third Parties

We may receive information from:

  • Authorized dealers, distributors, or service partners
  • Google Workspace, which we use for email and document systems
  • Oracle NetSuite, which we use for customer service and support case management
  • Zapier-based form systems that transmit inquiries to our internal tools
  • Analytics providers and web service vendors
  • Shipping carriers as needed for service communication

Partners are responsible for ensuring they have a lawful basis to share information with us.

3. International Data Transfers

We operate in the United States. If you contact us from outside the United States, your information will be transferred to and processed in the United States.

We apply reasonable safeguards that align with standard contractual practices used in international data transfers. By using our site or submitting information to us, you consent to this transfer.

4. How We Use Your Information

We use collected information to:

  • Respond to technical questions, warranty cases, and service requests
  • Coordinate with distributors, dealers, and partners
  • Review engineering or product issues
  • Improve suspension performance and product quality
  • Improve our site, analytics, and communication systems
  • Send product updates if you opt in
  • Detect fraud and protect system integrity
  • Meet legal and compliance requirements

We do not use personal data for automated decision-making.

5. Sharing and Disclosure

We only share information for operational needs:

  • With authorized dealers, distributors, or service partners
  • With Google Workspace, Oracle NetSuite, Zapier, analytics vendors, and other service providers
  • With carriers that handle service shipments
  • With regulators or authorities if legally required
  • In anonymized formats for internal analysis

We do not sell personal data.

6. Handling of Photos, Videos, Serial Numbers, and Technical Files

Many technical support and warranty interactions involve photos, videos, dyno sheets, serial numbers, and other detailed files. These materials may include personal or vehicle-related identifiers.

We handle these files only for technical review, warranty evaluation, product improvement, and safety or engineering analysis.

We store these materials securely and delete or anonymize them when they are no longer needed for service, support, engineering, or compliance.

7. Cookies and Tracking

We use cookies and similar tools to improve site function, measure performance, and understand visitor use.

You may restrict cookies through your browser. Some features may not work correctly if cookies are disabled.

8. Data Security

We use reasonable safeguards, including encryption, access controls, and secure storage. No system is perfectly secure, but we work to protect your information.

9. Data Retention

We retain personal data only as long as needed for warranty service, dealer support, internal operations, or legal or regulatory requirements.

This may include multi-year retention for warranty or engineering records.

10. Your Rights

Depending on your region, you may have rights to:

  • Request access to your data
  • Request corrections
  • Request deletion
  • Opt out of marketing
  • Withdraw consent

We may verify identity before acting on requests.

To exercise your rights, contact us at:

Email: info@motioncontrolsuspension.com
Mailing Address:

Motion Control Suspension
390 Winkler Drive
Alpharetta, Georgia 30004
United States of America

11. Business Transfers

If MCS enters a merger, acquisition, sale, or restructuring, personal information may transfer as part of that transaction. We will continue to protect your data consistent with this policy.

12. Interactions with Third-Party Service Centers or Unauthorized Repair Providers

If you contact us regarding products that have been serviced or modified by third-party service centers that are not authorized by MCS, we may collect and review necessary information to assess safety, product integrity, and warranty implications.

This use is limited to safety evaluation, troubleshooting, and internal engineering or quality review.

13. Children

Our site and products are not intended for individuals under the age of 13. We do not knowingly collect data from children.

14. Updates to This Policy

We may update this policy as needed to reflect changes in operations, technology, or legal requirements. The updated date will appear above. Significant updates may be communicated through notices on our site.

15. Contact Us

For questions, requests, or concerns:

Email: info@motioncontrolsuspension.com
Mailing Address:

Motion Control Suspension
390 Winkler Drive
Alpharetta, Georgia 30004
United States of America